Check out our most frequently asked questions below. If you still need help, please contact us here.
Ordering
When will my order ship?
When placing an order, we do state it can take 2-5 days for the order to be processed. All rush orders placed after 1:00 PM PDT will be shipped out the next business day. Any rush orders placed on Saturday and Sunday will be shipped out on Monday.
Can I cancel my order?
Yes, if your order has not shipped out yet. You can reach out to shop@playersonly.la to cancel your order with your order number and name on the shipping address
Shipping
When will my order ship?
Orders can take 2-5 business days to be processed. Please note: All of our packages are signature required. We are unable to edit or change any orders that are already in transit. Due to California state law, we are required to collect additional taxes for orders from certain states
How long will shipping take?
Shipping times may vary depending on your location and the shipping method selected.
Generally, our standard shipping takes between 3-7 business days within the domestic region.
For international orders, shipping times may range from 7-14 business days.
Rest assured, we strive to process and dispatch your order as quickly as possible to ensure timely delivery.
Returns
What is your return policy?
We offer store credit or exchange only for item(s) shipped back to us within 7 days of receiving your item(s). Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item.
Once we have received and inspected the item(s) from your return a credit will be sent via that can be used towards your next purchase online. Shipping costs are non-refundable. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.
Shipping costs are non-refundable.
We do not offer refunds back to the original payment method.
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.